At Selfidges Launches, we are committed to ensuring your complete satisfaction with every purchase. Just as we meticulously craft our collections of premium menswear, we’ve designed a returns process that reflects our dedication to quality and exceptional customer service.

Key Information at a Glance

Return Window: 15 days from delivery date

Condition: Items must be unworn, unaltered, and with original tags attached

Return Shipping: Customer responsibility (original shipping fees are non-refundable)

Refund Processing: 5-10 business days after we receive your return

Return & Exchange Eligibility

We accept returns and exchanges for most items within 15 days of delivery, provided they meet the following conditions:

  • Items are in original condition: unworn, unwashed, and unaltered
  • All original tags are attached and packaging is included
  • Items are returned in their original packaging
  • A valid proof of purchase is provided

Non-Returnable Items

To maintain the highest standards of quality and hygiene, the following items cannot be returned or exchanged:

  • Final Sale Items: Any items marked as “Final Sale” at time of purchase
  • Personalized or Custom Items: Made-to-measure suits and tailored items
  • Intimate Apparel: For hygiene reasons, certain undergarments
  • Damaged Items: Products that show signs of wear, damage, or alteration

Please note: This policy is designed to ensure all our customers receive products that meet our luxury standards.

Return Process

1 Initiate Your Return

Within 15 days of receiving your order, please email us at [email protected] with the following information:

  • Your full name and order number
  • Items you wish to return or exchange
  • Reason for return
  • Preferred resolution (refund or exchange)

2 Wait for Authorization

Our customer service team will review your request and email you a Return Authorization Number within 1-2 business days. Please do not ship your return without this authorization.

3 Prepare Your Package

Carefully pack the items in their original packaging, including all tags and labels. Include a copy of your original packing slip or invoice. Write your Return Authorization Number clearly on the outside of the package.

4 Ship Your Return

Ship your package to our returns center using a trackable shipping method:

Returns Address:
Selfidges Launches Returns
190 Church Street
Burlington, US 05401

We recommend insuring your return package as we cannot be responsible for items lost in transit.

Return Request Template

To streamline your return process, you may use the following template when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear Selfidges Launches Customer Service, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number] Items to Return/Exchange: – [Product Name], [Size], [Color] – [Product Name], [Size], [Color] Reason for Return: [Please specify: Wrong Size, Changed Mind, Product Defect, etc.] Preferred Resolution: [Refund to Original Payment Method / Exchange for [Specific Product]] I confirm that the items are in original condition with all tags attached and packaging included. Thank you for your assistance. Sincerely, [Your Name]

Refunds & Credits

Refund Processing Time

Once we receive and inspect your returned items, we will process your refund within 5-10 business days. You will receive an email confirmation when your refund has been processed.

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing (depending on your bank)
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable. For exchanges, we will cover the cost of shipping the replacement item to you.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is not available, we will process a refund instead.

For size exchanges on our premium blazers, suits, and tailored items, we recommend consulting our detailed sizing guide before placing your exchange request to ensure the perfect fit.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] within 7 days of delivery. We will arrange for a prepaid return label and expedite your replacement or refund.

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges.

Email: [email protected]

Response Time: 1-2 business days

Business Hours: Monday-Friday, 9:00 AM – 6:00 PM EST

Thank you for choosing Selfidges Launches. We appreciate your business and are committed to ensuring your satisfaction with our premium menswear collections.